Guest Cancellation Policy

We respectfully request the courtesy of a 24-hour cancellation notice for services. Cancellations less than 24 hours, or missed appointments will be charged a 50% fee. Half value of the missed service(s) will be deducted from a gift card balance. For groups booking service appointments (such as wedding parties, etc.) we respectfully request 72 hours’ notice for any cancellations or schedule changes. Canceling this kind of appointment without giving 72 hours' notice will result in a charge of 50% of the service amount per guest.

Late Arrivals

If you are 10-15 minutes late to your appointment we may need to reschedule or shorten your service. We regret that late arrivals will not receive an extension of scheduled times and will be responsible for full service fees.

Cell Phones

Out of consideration for Eve guests, please mute cell phones ringers, turn down any music/ videos and refrain from using the speaker phone. Cell phone use is not permitted in the spa.

Children & Pets

Parent/legal guardian must be present in the treatment room for all spa services provided to a minor. Childcare services are not provided. For the safety and the relaxation of our other guests, your children must be supervised by a responsible person, if unable to do so we ask you leave your children at home. Children should not be in the spa unless they are receiving a service. Animals are not permitted unless they are a service animal.

If you’re new to us for any services in the spa please arrive 10-15 minutes early to fill out paperwork. Any nail services should arrive 10 minutes early to pick out a polish. It is our suggestion that you leave your valuables at home as we cannot be responsible for lost or stolen items. We ask for any redo requests to be made within one week after your appointment. The safety of our staff and our clients is our top priority. As such, the salon & spa reserves the right to refuse service to anyone if we feel they pose as a threat. Gift cards are non - refundable & we are not responsible for any gift cards that get lost. We don’t accept checks.

Product Returns

All product returns are inspected upon return, products must be returned in new condition and within 30* days from date of purchase with your original receipt. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable are not eligible for exchange or return. Eve monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse. We cannot accept returns on overly used products. *Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Eve. It is the customer’s responsibility to ensure that products returned to Eve are in resalable condition and properly packaged. If damage occurred to any product(s) before you purchased that makes it defective or as you use the product it becomes defective please bring it back in and we can give you a new product. Sometimes hairsprays build up, running them under hot water can clear the clog. If you are unsatisfied with your product after use, through no fault of Eve, a 20% restocking fee will be charged to the client or taken off the product exchange. Products that are brand new, unopened, in current packaging can be used for a product exchange.

Client Mobility & Safety Policy

For safety reasons, our staff cannot physically lift or transfer clients in or out of chairs, tables, or equipment. Clients requiring physical assistance must attend with a caregiver or companion able to assist them. If you have mobility concerns or questions prior to your appointment, please contact us so we can discuss accommodations and help ensure a safe and comfortable experience.

Redo’s

At Eve Salon, our goal is for every guest to leave feeling confident and happy with their service. If you are not completely satisfied with your hair or nail service, we ask that you contact us within 7 days of your appointment so we can discuss your concerns and determine the best solution. We may schedule a complimentary consultation so we can better understand your concerns and determine whether an adjustment or redo is appropriate.

• We are happy to make reasonable adjustments to a service when the result does not meet the agreed-upon expectations.

• Redo services must be approved by management and/or the original stylist before an appointment is scheduled.

• When appropriate, the original stylist will perform the adjustment to ensure continuity and understanding of the original service.

• Redo appointments are intended to correct an issue with the original service and are not a complimentary change of mind or a new service.

• Changes requested after the service that differ from the original consultation may be considered a new service and may result in an additional charge. This includes changes in preference, changes of mind, or requests for a significantly different color, cut, or style.

• Because hair is individual and results can vary based on hair history, condition, and previous color or chemical services, we cannot guarantee an exact result from a photo.

• If a guest has received a corrective service or significant adjustment, additional appointments may be recommended and may carry a charge.

• To ensure the best possible results, we ask that clients follow all recommended aftercare instructions and use appropriate professional products. We cannot guarantee results that have been affected by at-home treatments, chemical services performed elsewhere, improper aftercare, or other outside factors.

• Specifically for gel, gel x or plexi gel nails - if lifting, chipping or breakage occurs within 7 days due to application issues, we will gladly fix the affected nail(s). Warranty does not cover damage caused by accidents, improper aftercare, biting, picking, excessive force or work/lifestyle-related wear. Regular polish applications for fingers have a 3-5 day guarantee. It is recommended to get gel polish if you’re looking for a longer lasting polish. There is a fee for any nail repairs made after the guarantees.

Our priority is always to communicate openly, address concerns professionally, and find a solution that is fair to both our guests and our salon team.